Bridge RoadWhat information we collect
We collect information needed to provide safe physiotherapy care and manage bookings. This may include your name, date of birth, contact details, appointment history, health history, current symptoms, medications, relevant lifestyle or activity information, clinical notes, billing records and communications with you.
How we use your information
- To assess, diagnose and treat your condition.
- To communicate about appointments and your care.
- To process payments and provide receipts.
- To keep clinical records required for health practice.
- To improve clinic systems and patient experience.
We do not sell your information. We do not use your health information for marketing without your consent.
When we may share information
We may share relevant information with your GP, specialist, insurer, compensable scheme manager, or another treating health professional where this is needed for your care, claim or legal requirements. We may also disclose information if required by law or to respond to a serious threat to health or safety.
Booking, forms and third-party systems
We use third-party systems to run the practice, including Halaxy for bookings and practice management, Formspree for website enquiries, email services, payment processors and website hosting. These providers only receive information needed to perform their service.
We may use secure clinical documentation tools, including AI-assisted scribing software (such as Heidi), to help prepare clinical notes. Your treating physiotherapist reviews clinical notes before they are saved. These tools are used to support accurate record-keeping, not for marketing.
Security and retention
We take reasonable steps to protect personal and health information from misuse, loss and unauthorised access. Health records are retained for the periods required under Victorian health records obligations and professional standards.
Access and correction
You may request access to your personal or health information, or ask us to correct information you believe is inaccurate. Contact us at thihan@bridgeroad.physio.
Privacy complaints
If you have a privacy concern, contact Bridge Road Physiotherapy first so we can respond. You may also contact the Office of the Australian Information Commissioner if your concern relates to privacy handling.
Contact
Bridge Road Physiotherapy
Inside Uplift Gym, 507 Bridge Road, Richmond VIC 3121
+61 458 007 583
thihan@bridgeroad.physio